Verizon Wireless: Corporate vs Third Party
Monday, September 19th, 2011I talk very highly regarding the services of Verizon Wireless. However, there are those people that express their every discontent with Verizon. I ask a few questions and I found out that, technically, it was not a Verizon store that did them wrong. It was simply a third party store that apparently doesn’t how to treat the typical Verizon customer.
When walking into a “Verizon” store, there are several things you want to take note on. I am going to provide to you, a few ways that you can tell if a Verizon store is either a corporate store or a third party store. These clues are normally legit for other providers such as Sprint, Alltell, and AT&T.
A list of things to look for:
- Store Sign: Prior to walking into the store, take a look at the name of the store. Normally, it will have “Verizon Wireless” as the sign. But there are two versions of this sign. The first being ONLY “Verizon Wireless”. The other being “Verizon Wireless” and underneath it will say words like, “Premium Retailer”. Something along those lines.
- Name Tags: As you walk in, you should be greeted by a representative. Take a look at the name badges. If it says anything other than “Verizon Wireless”, you maybe dealing with a third party store. You can also ask the representative if they are corporate. If they reply with an attitude, it’s probably a third party store.
- Phone Displays: Scan the phone displays. Keep in mind, that all corporate stores or kiosks normally have live phones (meaning the phones are assigned numbers and are fully functional). The third party stores normally utilize the dummy phones (phones are plastic models and have no function whatsoever).
- Phone Usage by Representatives: Chances are you have heard them answer the phone with this opening line, “Thank you for calling Verizon Wireless.” Now, if you are unsure if this is a corporate store, listen to how they answer the phone. A third party store will normally answer their phones with the name of the business. However, I have also heard answer the phone with “Verizon. This is Daniel. How can I help you?”
- Phone Contact: If the representative helping you picks up the phone and starts to yapping with somebody, in general, this should be a big indicator. For example: If he or she has to access your account, they would have to call Verizon and deal with in over the phone. The last time I checked, third-party stores limited to what they can handle on your account. I am not sure to how true this still is.
- Charging Your Account: As far as I know, if you buy a phone, add a line, or even buy accessories, only the corporate locations are able to charge the total to your account. This can be useful if you have a need/want to fullfil but don’t quite have the money yet. Always nice. A third-party store can only cash you out, meaning you buy the items/phones then and there. They are not authorized to charge your account.
NOTE: If you go to http://maps.google.com and type in “Verizon” or “Verizon Wireless” you are going to come up with all kinds of stores.
Just keep in mind that if you are looking to find a corporate store, feel free to call them and ask them if they are a corporate location or not. Don’t be afraid to do this. Honestly, I would much rather deal with a corporate store for these reasons alone:
- Charging Your Account: As I have said a little earlier, to my knowledge, the third-party locations are unable to charge to your account. This is only a corporate store “can-do”.
- Customer Service: I am not speaking to all third-party locations, however, a few of them did me wrong. Customer Service at a corporate location is going to be a lot better for the simple fact that they want the customer to be completely happy. Now, they, meaning Verizon, will not feed into the stupid materialistic behavior. But, Verizon will take damn good care of their customers.
- Dummy Phones: Are you serious? I want a new phone and I want to see how it functions. How am I going to go into a store and play with a plastic body of a phone that has sticker on the face and lkike what I see? This is almost like going to a car dealership and walking in only to see life size plastic care! Seriously!
- Small Charges Add Up: Third-Party locations tend to charge the user to copy a phonebook or back a phonebook up. They also tend to charge the user for PAYING A BILL! Seriously. I have seen it first hand. This is actually the initial reason why I started looking into the differences of corporate vs third-party stores. I was standing next to accessories in a store located in Findlay, OH when I overheard a customer say that she had to pay for her bill. The representative said, “Ok. No problem.” As he got the customer’s billing information, he said the total for the bill and then tacked on another $5.00 for paying her bill. For example: A bill due amount was $100.00. After theytack on the little $5.00 charge to pay the bill there, the total was $105.00. Some would say that it is just a minimal fee for taking payment. Let’s think about this.
You have company provide you with cell phone service. You go to pay said company’s bill. But, you have to pay said company an additional $5.00 to pay your bill. Why? Because the payment is not going to Verizon directly. You are having a third-party store pay the bill for you and for the convience of doing so, just cost the customer $5.00. No ice cream cone for you!

















